Support
Email support@playcodestatus.com and a person will answer. Including your phone model and its iOS or Android version usually saves a round trip.
Subscriptions and billing
Premium can be bought in two places, and which one you used decides who handles the billing. In both cases we never see your card details.
Bought in the iPhone app: Apple sells and bills it through your Apple Account. To manage or cancel, open the Settings app on your iPhone, tap your name, then Subscriptions, and choose Code Status. Cancelling at least 24 hours before the period ends stops the next renewal, and you keep access until the period you have already paid for runs out. Refunds are handled entirely by Apple at reportaproblem.apple.com. We cannot approve or reverse an Apple charge, but tell us what went wrong and we will fix the underlying problem.
Bought in the Android app: Google Play sells and bills it through your Google account. To manage or cancel, open the Google Play app, tap your profile picture, then Payments & subscriptions, then Subscriptions, and choose Code Status. Cancelling stops the next renewal, and you keep access until the period you have already paid for runs out. Refunds follow Google Play’s refund policy; request one in Google Play under your order history, or email support@playcodestatus.com and we will help.
Bought on this site: Stripe processes the payment. Sign in on the Premium page and the manage link there opens your billing portal, where you can update the card, see the next renewal date, or cancel. Cancelling stops the next renewal, and you keep access until the period you have already paid for runs out. Email support@playcodestatus.com from the address you subscribed with for anything that page cannot do.
A subscription follows the account, not the phone. If you bought on this site, sign into the app with the same email address you used here, using the email code option. Apple and Google sign-in are separate accounts unless they use that same address, and the subscription stays with the address that bought it. If the library is still locked, email support@playcodestatus.com from that address and we will move it.
Restoring a purchase
If you reinstall the app or move to a new phone, open the subscription screen and tap Restore purchases. Sign in with the same method you used when you subscribed. Your subscription is tied to that account, not to the device.
If the library is still locked after restoring, email support@playcodestatus.com with the Apple Account or Google account email you subscribed with and we will sort it out.
Your account and progress
You can play without an account. The app creates an anonymous one so your progress is saved on the device. Signing in with Google, an email code, or Apple on iPhone is what makes your progress follow you to another phone.
Signing out never deletes anything. To delete your account and all of your progress permanently, go to Profile in the app, or if you no longer have the app, email support@playcodestatus.com from the address you signed in with. Deleting your account does not cancel a subscription, so cancel it first: in your Apple Account settings or Google Play’s Subscriptions if you bought in the app, or on the Premium page if you bought on this site.
Downloads and offline play
Free cases are built into the app and work with no connection at all. Other cases download once and then play offline. If a download stalls, leave the screen and start it again. It resumes from where it stopped rather than starting over.
You can see how much space cases are using, and remove downloaded ones, under Settings › Storage in the app.
Reporting a clinical problem
If you think a case teaches something incorrect, please tell us. Send the case name and what you would change to support@playcodestatus.com. Clinical corrections are read by a clinician and are the feedback we most want.
Privacy, terms and disclaimer
Our Privacy Policy and Terms of Use set out what we store and the terms you are agreeing to. The Medical Disclaimer sets out what Code Status is, and what it is not.